Privacy Policy

This Privacy Policy outlines the practices of Security Hire Sydney, including its related group entities (collectively referred to as “Security Hire Sydney,” “we,” “us,” or “our”). It explains how we collect, use, and protect your personal data, respecting your privacy and ensuring your confidence in our data handling processes.

1. Introduction

• This Privacy Policy is designed to inform you about:
• How and why we collect personal data.
• The purpose of collecting and processing personal data.
• How we share personal data with other companies.
• The retention period for personal data.
• Your rights and choices regarding your personal data.
• Providing your personal data to us is voluntary. However, failing to provide certain data may restrict your ability to use our services or receive requested information. If you have any questions or data protection-related queries, please contact us at info@securityhiresydney.com.au

2. How We Use Your Information

This Privacy Policy applies to information collected from:

• Visitors to our website.
• Individuals engaging with us on social media.
• Subscribers to our marketing communications.
• Contacts providing details at exhibitions, conferences, and marketing events.
• Survey participants.
• Individuals using our services.
• Clients’ customers using our services.
• Individuals applying for positions at Security Hire Sydney.

3. Changes to Our Privacy Policy

We may periodically update this Privacy Policy to reflect new or revised privacy practices. We will post notifications of material changes to the policy on our website to ensure you remain informed about data collection, usage, and disclosure. Please check this Privacy Policy regularly for updates.

This policy does not cover your use of third-party websites linked on our application.

4. Visitors to Our Website

When you visit www.securityhiresydney.com.au or related websites, we employ third-party services (cookies) to track activities. This helps us understand how to enhance our website to better serve our visitors.

To learn more about our use of cookies, please refer to our Cookie Policy.

5. Completion of Forms on Our Website

We may collect basic personal information via forms on our website to tailor our services and advice to your specific needs. Information typically collected includes:

• Name
• Contact Number
• Email Address
• Job Role
• Organization Name
• Country
• Industry
• Solution Interest

The purpose of data collection will be explicitly explained when you complete online requests.

Data provided in these forms is stored in our systems and may be shared with third-party partners if necessary for managing your request.

6. People Interacting with Us Through Social Media

Security Hire Sydney engages with the community through social media platforms such as LinkedIn and Twitter. These platforms may provide basic engagement information, but we do not collect further details unless an individual voluntarily shares them through public profiles or messages.

If you are a contact within our marketing automation tool (e.g., a customer or someone who previously contacted us), our tool may track your visits to our social media pages.

7. Location-Based Services

Some services require location details (e.g., local weather information). Depending on your device settings, we may receive this information either automatically or upon your consent. We may share this data with third parties to provide location-based services. Disabling location-based services may limit access to specific features.

8. Accessing the Application Using Our App

Users accessing our application via our app may need to register their mobile devices. We collect information about your device’s operating system, manufacturer, model, and carrier. This information is used during your session and not stored by us.

9. Accuracy

Please provide accurate personal data and update it as needed. If no updates are received, we will assume the provided data is accurate.

10. Security

Security Hire Sydney implements reasonable measures to protect collected personal data from loss, misuse, unauthorized access, alteration, or disclosure. However, we acknowledge that data transmitted over the internet or stored electronically may carry some level of risk of interception by unauthorized third parties.

11. Subscription to Security Hire Sydney Marketing Communications

For Security Hire Sydney Clients:

Clients will receive relevant communications from Security Hire Sydney, including product updates, company news, and invitations to events. These communications are primarily sent via email. Clients can unsubscribe from these communications by following the instructions included in every email, typically through an “Unsubscribe” option.

Please note that we will continue to send essential communications, such as changes to terms and conditions or policy updates, even if you unsubscribe from marketing messages.

For All Other Contacts:

Contacts can subscribe to receive marketing communications, including product updates, company news, and event invitations, through various methods:

• Completing the Subscribe form on the Security Hire Sydney website.
• Completing a Request a Demo form on the website and opting to receive marketing communications.
• Completing the Contact Us form on the website and selecting the option to receive marketing communications.
• Providing consent to subscribe at an event (specific policy details vary by event).

Subscription details typically include:

• Name
• Email Address
• Company
• Country
• Job Title
• Industry

Contacts can unsubscribe from these email communications by following the instructions included in every email, usually via an “Unsubscribe” option.

12. Contacts Providing Details at Our Events

Security Hire Sydney collects information about individuals who attend our events, visit our stands, or participate in event competitions. This data is used for event-related purposes and may include contact details.

13. Collection of Information via Surveys

Periodically, Security Hire Sydney conducts surveys. Participants may be invited via email or the website. Some surveys may use third-party survey tools, solely for conducting the survey and analysing results. Personal data is not shared with third parties for marketing purposes.

14. Providing Services to Our Clients

To deliver services to our clients, we store a range of details for various contacts within their organizations. This may include:

• Name
• Telephone Number
• Email Address
• Job Title
• Job Function
• Postal Address

Additionally, Security Hire Sydney retains copies of relevant correspondence such as support notifications and product maintenance updates. Data is stored within our systems and may be hosted by third parties when necessary to provide services (e.g., delivering hardware or documents).

15. Our Clients’ Customers Using Our Services

To provide services to our clients, we may collect and store personal data about their customers. This data varies based on the specific service but may include:

• Name
• Credit Card and Banking Data
• Vehicle Information
• Loyalty Membership Details
• Telephone Number
• Email Address
• Address Details

The processing of this data occurs at the direction of our clients. Customers should review the privacy policies of the client they engage with to understand data usage.

16. People Applying for Positions at Security Hire Sydney

Security Hire Sydney may collect résumés/curriculum vitaes from prospective employees and recruitment consultants. This data typically includes:

• Name
• Address
• Salary Expectations/Reward
• Previous Employment Details
• Education
• References

Recruitment processes may involve psychometric tests to assess suitability for roles and support personal development. Successful candidates may be asked to provide additional documentation based on regional employment requirements.

17. Data Retention

Data retention periods depend on how data was obtained and the purposes for which it is used.

Data Captured for Marketing Purposes:

Data captured for marketing purposes, including visitor information, social media interactions, email subscriptions, event contacts, and survey participants, is retained for a minimum of three years unless the individual exercises their right to be deleted within that period.

If there is no activity within the three-year period, and the data is no longer required, it will be deleted. Individuals will receive an email notification of inactivity and an opportunity to request data retention.

After personal data deletion, if a contact re-establishes communication with Security Hire Sydney, their contact record is treated as new.

Contact Details of Our Clients:

Contact details of clients remain active for the duration of their active status with Security Hire Sydney. Once a client is no longer active, all contact details are marked as inactive.

After a maximum of three years of inactivity, contact details may be deleted unless required for specific purposes. Before deletion, contacts receive an email notification and an opportunity to request data retention.

Our Clients’ Customers Using Our Services:

Data retention periods for clients’ customers vary based on the specific service. Data is retained until it is no longer needed or until clients request data removal. After the specified period or data removal, all data is deleted from Security Hire Sydney’s systems.

Data Captured for Recruitment:

Résumés/curriculum vitaes and contact details of prospective employees are retained for up to 24 months if no immediate opportunities are available. Security Hire Sydney may either delete this information or request consent to retain it for further consideration.

18. Use of Cookies

Security Hire Sydney employs cookies to track activities on our websites and digital engagement via social media or electronic direct mail. Tracking software provided by Google Analytics and our Marketing Automation tool uses cookies to monitor visitor engagement.

Google Analytics does not store, save, or collect personal information. However, our Marketing Automation tool stores and saves information provided when completing web forms or tracking activity against contact records.

Additional cookies may be stored by external vendors when our website uses referral programs, sponsored links, or advertisements for conversion and referral tracking. These cookies typically expire after 30 days, although some may persist longer.

19. Right to Inform, Access, Amend, or Delete

Individuals have the right to contact Security Hire Sydney in writing at info@securityhiresydney.com.au to:

• Inquire about the personal data we hold.
• Request corrections or amendments to their personal identifiable information.

We will fulfil these requests unless:

• Legal exemptions apply.
• Statutory requirements mandate data retention.
• Compliance with the request impedes the services provided.
• Once personal data is deleted, if an individual re-establishes communication with Security Hire Sydney, their contact record will be treated as new.

20. Right to Complain

Individuals have the right to contact Security Hire Sydney at privacy@securityhiresydney.com.au to report actual or potential issues related to personal information processing. We will manage complaints and strive to resolve any issues. If dissatisfaction persists, individuals may contact the Office of the Australian Information Commissioner or an equivalent body in their country of residence.

21. Data Retention

The retention period for personal data collected by Security Hire Sydney varies based on data source and usage.

Data Captured for Marketing Purposes:

Data collected for marketing purposes is retained for a minimum of three years, or until data subjects exercise their right to be deleted. After three years of inactivity, personal identifiable information is deleted unless data subjects request retention.

Contact Details of Our Clients:

Contact details of active clients remain stored as long as the client maintains an active relationship with Security Hire Sydney. When a client is no longer active, their contact details are marked as inactive. After three years of inactivity, if no contact has been re-established with Security Hire Sydney, the data is deleted.

Our Clients’ Customers Using Our Services:

The data retention period for our clients’ customers depends on the specific service. Data is retained until it is no longer required, and any retention requirements are met. Afterward, the data is deleted.

Data Captured for Recruitment:

Résumés/curriculum vitaes and contact details of prospective employees are retained for up to 24 months if no immediate opportunities are available. After this period, Security Hire Sydney may delete the information or request consent to retain it for further consideration.

This Privacy Policy reflects Security Hire Sydney’s commitment to safeguarding personal data and respecting individual privacy. Please review this policy periodically for updates.